ALL SERVICES ARE BY APPOINTMENT ONLY.
Please remember DO NOT submit a request if you are not ready to pay the deposit. The deposit of 50% of the stay is due at the time of the request being submitted. {Please read policies below before submitting an appointment request.}
Pick-up and Drop off Policy: All appointments must be scheduled through your Owner Portal or on the Mary’s Menagerie website. Boarding guests must be picked up by 11:00 AM Monday through Sunday. Any pick-up after 11:00 AM will result in an additional Day-Stay fee per guest, and staff must be notified at the time of scheduling so we can ensure the correct time is reserved. If you need to drop off your pet earlier than 11:00 AM (Monday-Friday), the Day-Stay fee will also apply per guest, and staff must be notified at scheduling. This policy helps ensure your pet’s room is fully prepared and clean for their arrival.
We do not allow pick-up and drop-off outside of office hours.
🔹 All appointments must arrive and depart at your scheduled times.
🔹 If you need to adjust your times, please contact the office in advance to check
Deposit Policy
A 50% non-refundable deposit is required for all reservations. The credit card on file will be charged as soon as a reservation request is submitted. If you prefer to pay in cash, please mention this in the request notes. Cash payments must be made within two business days (during office hours) after submitting your request. The deposit will be rounded up to the nearest whole-night charge. (Example: If you’re booking a 5-night stay for one dog, your cash deposit will be equal to the cost of 3 nights.) If payment is not received in time, the appointment will be canceled. Note: If you choose to pick up early, no refund or credit will be issued for unused nights. One-night stays must be paid in full at time of request.
Appointments cannot be confirmed until the 50% deposit is received. The remaining balance is due at drop-off.
Cancellation Policy: If you don’t cancel your pet’s stay at least seven days prior to your scheduled arrival date, you will lose the 50% non-refundable deposit you paid. (Example: If you cancel eight or more days prior to your arrival date, your 50% non-refundable deposit will go towards a credit on your Mary’s Menagerie account.) If you are scheduling a stay within seven days of an arrival date, please note all deposits will be non-refundable and not * creditable. We want everyone to have the opportunity to get in for the particular dates they may need in a timely manner. Note: Please make all cancellations through a response to your reservation confirmation email you received at the time of scheduling to ensure the correct appointment is being canceled. *Credits go on your Mary’s Menagerie account NOT back to a credit card or cash refund.